Aftersales & Parts

Complete in-life support for your fleet.

Aftersales, replacement parts and planned support for your van conversions, truck bodies and fitted equipment.

Report an aftersales issue Request parts

Aftersales & Parts

How can we help?

Aftersales

Parts & Components

Tail-lift Servicing

Mobile Conversion

Fleet Maintenance Packages

TGS technician fitting electrics in a converted van

Report an aftersales issue

Log all new aftersales issues here. Tell us about the vehicle and the equipment affected, describe the problem and add photos or videos if you can. If you can't find the VIN or TGS job number, you can still send your report.

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Your details

Name*

Company*

Email address*

Phone number*

Vehicle details

Vehicle registration (optional)

Make*

Model*

Vehicle type*

Van

Truck or chassis cab

Pickup or 4×4

Other

Vehicle identification

Missing details won't stop you reporting an issue. Tell us what you can.

VIN or TGS job number*

The VIN is on the vehicle's VIN plate (usually at the base of the windscreen or in the driver's door frame) and on the V5C. For TGS truck bodies, the TGS job number is on the identification plate attached to the body subframe.

Can’t find it?

I cannot find this

Photo of the identification plate or vehicle (optional)

If you can't find the number, a photo of the plate or the vehicle helps us identify it.

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, Max. file size: 25 MB, Max. files: 3.

Truck body details

If the vehicle has a body fitted.

Body type*

Dropside

Tipper

Service or utility body

Box body

Other

No body fitted

Issue details

What needs attention? Tick all that apply.*

Body, sides or tailboard

Tipping equipment

Tail lift

Racking and storage

Flooring and lining

Electrics, lighting or onboard power

Roof equipment

Towbar, steps or access equipment

Security equipment

Livery or graphics

Other / not sure

Describe the issue*

Tell us what’s wrong and which part of the vehicle or equipment is affected.

Is the vehicle off the road?*

Yes

Is there a safety concern?*

Yes

Unsure

If you believe the vehicle or equipment is unsafe, stop using the affected equipment and follow your organisation's safety procedure. Do not carry out unsafe checks or take photographs if unsafe.

Photos, videos and documents

Attachments (optional)

Photos, short videos and any relevant documents. Choose files or take a photo.

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, mp4, mov, m4v, Max. file size: 100 MB, Max. files: 10.

Arranging the visit

Who should we contact to arrange the visit?*

Someone else

Their name*

Their mobile number*

Their email address (optional)

Full vehicle or fitting address*

Where the vehicle will be when we visit.

Postcode*

Preferred days and times (optional)

Vehicle availability (optional)

Site access, parking or induction requirements (optional)

Additional appointment notes (optional)

Preferred dates are requests. TGS will contact you to confirm arrangements.

We use your information to respond to your request. Read our Privacy Policy.

Know which part you need?

Browse and order available parts directly from TransQuip. If you need help identifying a part, use the enquiry form below.

Order parts online from TransQuip

Need help identifying a part?

Send us the vehicle details, a description and photographs so our parts team can help.

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Your details

Name*

Company*

Email address*

Phone number*

Vehicle details (where relevant)

Not needed for generic parts.

Vehicle registration (optional)

Make (optional)

Model (optional)

VIN or TGS job number (optional)

Parts required

If you don't know the part number, describe the part and add photos below.

Parts*

Part description

Part number (if known)

Quantity

Photos (optional)

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, Max. file size: 25 MB, Max. files: 10.

Delivery

Delivery postcode*

Required-by date (optional)

This is a request for a quote, not an order.

We use your information to respond to your request. Read our Privacy Policy.

Request tail-lift servicing

Book routine servicing, report a fault or ask about a thorough examination. Include the lift details and your last service and examination dates if you have them.

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This field is for validation purposes and should be left unchanged.

Your details

Name*

Company*

Email address*

Phone number*

Vehicle details

Vehicle registration (optional)

Make*

Model*

Vehicle identification

Missing details won't stop you reporting an issue. Tell us what you can.

VIN or TGS job number*

Can’t find it?

I cannot find this

Photo of the identification plate or vehicle (optional)

If you can't find the number, a photo of the plate or the vehicle helps us identify it.

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, Max. file size: 25 MB, Max. files: 3.

Tail-lift details

Tail-lift manufacturer and model*

Serial number (optional)

What do you need?*

Routine servicing

Repair or fault

Thorough examination enquiry

Other

Describe the requirement or fault*

Is the vehicle off the road?*

Yes

Is there a safety concern?*

Yes

Unsure

If you believe the vehicle or equipment is unsafe, stop using the affected equipment and follow your organisation's safety procedure. Do not carry out unsafe checks or take photographs if unsafe.

Last service date (optional)

Last thorough examination date (optional)

Previous reports, certificates and photos (optional)

Previous service or LOLER reports, certificates and photos.

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, mp4, mov, m4v, Max. file size: 100 MB, Max. files: 10.

Arranging the visit

Who should we contact to arrange the visit?*

Someone else

Their name*

Their mobile number*

Their email address (optional)

Full vehicle or fitting address*

Where the vehicle will be when we visit.

Postcode*

Preferred days and times (optional)

Vehicle availability (optional)

Site access, parking or induction requirements (optional)

Additional appointment notes (optional)

Preferred dates are requests. TGS will contact you to confirm arrangements.

We use your information to respond to your request. Read our Privacy Policy.

Fleet of converted vans with rear doors open during an onsite conversion

Mobile conversion

Fleet conversions. Delivered at your premises.

Racking, lining, lighting, roof systems, security and towing equipment fitted at your premises.

TGS technician fitting a roof beacon to a van

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Mobile conversion is available for projects involving five or more vehicles, subject to specification and site suitability.

Contact details

Name*

Company*

Email address*

Phone number*

Fleet volume

Total number of vehicles*

Minimum of five vehicles.

Number of fitting locations*

Sites where we’ll fit the vehicles.

Vehicles available at each location*

Vehicle specification

Add one specification for each type of vehicle and say how many of that type you have. The numbers must add up to your total: 50 identical vans need just one specification. You can upload a fleet list further down instead. Choose “Not sure” for anything you don’t know.

Vehicle specifications

Add at least one specification, or upload a fleet list at the end of the form.

Make

Model

Model year

Wheelbase

Roof height

Powertrain

Rear doors

Side-loading doors

Number of vehicles

Vehicle identification

Registrations or VINs (optional)

Where available. One per line, or upload a fleet list.

Not yet registered?

Some or all of the vehicles are not yet registered

Existing conversion

Do the vehicles have any existing equipment fitted?*

Yes

Not sure

Existing equipment and anything that needs removing*

Conversion requirements

Select everything you would like fitted. If you’re unsure, select ‘Advice on the specification’ and tell us what your vehicles need to do.

Conversion requirements*

Flooring and internal lining

Racking and storage

Beacons and warning lights

Internal and work lighting

Onboard power

Towbars and towing electrics

Roof bars and roof racks

Ladder storage and loading systems

Security locks and protection

Steps and grab handles

Advice on the specification

Other requirements

Tell us more about your requirements

Tell us how the vehicles will be used and what you need fitted. If requirements differ between vehicles, explain this here or attach your specification.

Arranging the visit

Who should we contact to arrange the visit?*

Someone else

Their name*

Their mobile number*

Their email address (optional)

Full vehicle or fitting address*

Where the vehicle will be when we visit.

Postcode*

Preferred days and times (optional)

Vehicle availability (optional)

Site access, parking or induction requirements (optional)

Additional appointment notes (optional)

Preferred dates are requests. TGS will contact you to confirm arrangements.

Upload your conversion requirements

Please attach your conversion requirements, racking images/CAD drawings, fleet list or any other supporting information.

Supporting files (optional)

CAD drawings as PDF exports, fleet lists as Excel or CSV.

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, doc, docx, xls, xlsx, csv, Max. file size: 50 MB, Max. files: 10.

We use your information to respond to your request. Read our Privacy Policy.

Fleet of converted vans parked outside a depot

Fleet maintenance packages

Discuss planned support for your fleet’s conversions, truck bodies and fitted equipment. Tell us about your vehicles, locations and maintenance requirements.

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Your details

Name*

Company*

Email address*

Phone number*

Your fleet

Fleet size (number of vehicles)*

Please enter a number greater than or equal to 1.

Vehicle and body types*

Fitted equipment requiring support*

Body, sides or tailboard

Tipping equipment

Tail lift

Racking and storage

Flooring and lining

Electrics, lighting or onboard power

Roof equipment

Towbar, steps or access equipment

Security equipment

Livery or graphics

Other / not sure

Operating locations*

Current maintenance arrangements (optional)

Support required

What support do you need?*

Preferred start date (optional)

Supporting attachments (optional)

Fleet lists, service schedules or anything else useful.

Drop files here or

Accepted file types: jpg, jpeg, png, webp, heic, heif, pdf, doc, docx, xls, xlsx, csv, Max. file size: 50 MB, Max. files: 10.

We use your information to respond to your request. Read our Privacy Policy.

What happens next

Send your details.

Choose the relevant form and tell us what you need.

Receive a reference.

We will confirm receipt by email.

Agree the next step.

Our team will review your request and contact you.

Already reported an issue? Reply to your confirmation email with your reference.

Complete in-life support for your fleet.

How can we help?

Report an aftersales issue

Your details

Vehicle details

Vehicle identification

Truck body details

Issue details

Photos, videos and documents

Arranging the visit

Know which part you need?

Need help identifying a part?

Your details

Vehicle details (where relevant)

Parts required

Delivery

Request tail-lift servicing

Your details

Vehicle details

Vehicle identification

Tail-lift details

Arranging the visit

Fleet conversions. Delivered at your premises.

Contact details

Fleet volume

Vehicle specification

Vehicle identification

Existing conversion

Conversion requirements

Arranging the visit

Upload your conversion requirements

Fleet maintenance packages

Your details

Your fleet

Support required

What happens next

Send your details.

Receive a reference.

Agree the next step.

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